Privacy Policy

1. Introduction

GKW Electrical Services Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address
• Service Information: Details about electrical services requested, property information
• Technical Information: IP address, browser type, device information when you visit our website
• Communication Records: Records of communications between you and our company

3. How We Use Your Information

We use your information to:

• Provide electrical services and respond to your inquiries
• Schedule appointments and communicate about services
• Send invoices and process payments
• Improve our services and customer experience
• Comply with legal obligations
• Send marketing communications (only with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfill our contractual obligations to provide electrical services
• Legitimate Interest: To operate our business and improve our services
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers who assist in our operations (e.g., payment processors, scheduling software)
• Professional advisors (lawyers, accountants, insurers)
• Regulatory authorities when required by law
• Emergency services if necessary for safety reasons

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Service records are typically retained for 7 years for warranty and legal compliance purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase your personal data (in certain circumstances)
• Restrict processing of your personal data
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Cookies

Our website uses cookies to improve your browsing experience. You can control cookie preferences through your browser settings. Essential cookies are necessary for the website to function properly.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Information

If you have concerns about how we handle your personal data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.